# MAPflow: Every clinical service, one intelligent platform > The intelligent platform Canadian pharmacies use to deliver clinical services. Guided assessments, automatic documentation, and provincial compliance built in. From minor ailment assessments to chronic disease management, plus incident reporting alongside them, MAPflow helps pharmacies deliver better care with less busywork. Trusted by 2,300+ Canadian pharmacies. Built by pharmacists. Canadian pharmacies on MAPflow: 2,300+. Pharmacy professionals trust MAPflow: 3,500+. Provinces supported, coast to coast: 9. This is the Markdown version of https://mapflow.ca/ for agents. See also [llms.txt](https://mapflow.ca/llms.txt). ## Two core products. One connected platform. One system, one login. Two products built to work together. ### MAPflow Clinical Services Everything you need to deliver clinical services in one guided workflow, with evidence based algorithms, automatic documentation, and provincial compliance built in. Covers: Minor ailments, OTC consultations, Chronic disease, Preventative care. [Explore Clinical Services](https://mapflow.ca/clinical-services/) ### MAPflow Incident Reporting Capture, track, and learn from medication incidents and near misses with structured, audit ready reporting that supports continuous quality improvement. (Available as a module or fully standalone.) Covers: Incident capture, Near miss tracking, Audit ready, CQI. [Explore Incident Reporting](https://mapflow.ca/incident-reporting/) ## Clinical services, made simple from first question to follow up MAPflow helps Canadian pharmacies deliver clinical services in less time, earn more from every visit, and stay audit ready in their province. It guides each assessment and writes the documentation for you, so the work gets done faster and holds up to audits. 1. **Patient intake.** A questionnaire by email or SMS, completed before they arrive. 2. **Assessment.** Guided, evidence based questions, aligned with provincial regulations. 3. **Care and prescribing.** Recommend or prescribe with confidence. 4. **Documentation.** Written for you, audit ready. 5. **Follow up.** Runs on its own. You step in only where clinical judgment is required. ## What MAPflow does for your pharmacy Pharmacies using MAPflow spend less time on paperwork and more time with patients. Here's what that looks like. - **Save time on every consult.** Saved per patient consultation: ~15 min. - **Deliver better care.** Symptom resolution or improvement at follow up: 98%. - **Stay audit ready.** Documented to your province's standards: Every consult. - **Grow your revenue.** Clinical service revenue: up to 10x. - **Automate your workflow.** Follow ups, documentation, and outcome tracking: Automatic. - **Work in one place.** Every clinical service you offer, in one place: 1 system. ## Not artificial. Clinical. Clinical logic written and reviewed by pharmacists across Canada. AI is being added to serve it, not replace it. - **Guides every assessment.** Algorithms written and reviewed by pharmacists across Canada. - **Writes the documentation.** Drafted as you assess. Audit ready. - **Tracks the follow up.** Runs on its own. You step in where judgment is needed. - **Listens to the consult (AI Scribe, coming soon).** Transcribes and fills in the assessment as you talk. - **Catches what slipped (AI Assistant, coming soon).** Nudges you in real time, while you can still act on it. - **Reviews your work (Decision support, coming soon).** Flags drug therapy problems from the patient's profile. [Meet the authors and reviewers](https://mapflow.ca/authors-reviewers/) ## Compliant coast to coast, without the busywork MAPflow stays aligned with your provincial regulations and evolving standards, with jurisdiction specific workflows, drug coverage, and billing PINs. You get compliant, audit ready documentation, and the confidence that comes with it. Provinces supported: - [British Columbia](https://mapflow.ca/province/british-columbia/) - Alberta - [Manitoba](https://mapflow.ca/province/manitoba/) - [Ontario](https://mapflow.ca/province/ontario/) - Quebec - [Newfoundland and Labrador](https://mapflow.ca/province/newfoundland-labrador/) - [New Brunswick](https://mapflow.ca/province/new-brunswick/) - [Prince Edward Island](https://mapflow.ca/province/prince-edward-island/) - [Nova Scotia](https://mapflow.ca/province/nova-scotia/) ## Trusted by pharmacy teams across Canada > MAPflow has been instrumental in implementing and sustaining our minor ailment services. The documentation feature is critical, allowing us to provide these services efficiently and at an improved speed. Thanks for this amazing program! > > Jill Kron, Pharmacist/Owner, Rockwood Pharmacy > I appreciate that MAPflow provides a comprehensive solution for pharmacists managing minor ailments, from evidence-based assessments to full documentation and follow-up. It truly streamlines our workflow, ensuring accuracy and efficiency in patient care. > > Essam Siha, Pharmacist, Downtown Dispensary > I love how streamlined MAPflow makes the documentation process—it’s quicker than the assessment itself and just as thorough. The platform has improved rapidly since its launch, reaching top functionality within its first year. > > Andrew Savo, Pharmacist, Lefroy Pharmacy > Thanks for your fast and comprehensive responses. This level of service is why I chose MAPflow over other choices. I watched the webinar Tuesday, and I am excited about what is coming. > > Stephanie Moulton, Pharmacist, Pharmasave, Hampton, NB > MAPflow has increased my confidence in delivering minor ailment services by 600%, keeping our pharmacy team organized and thorough. It has also increased the volume and variety of services we provide. > > Josee Corbeil, Pharmacist, Owner, Jean Coutu, Rockland, Ontario > MAPflow is a game-changer for pharmacy practice. Its user-friendly interface and access to clinical guidelines empower pharmacists to assess and manage minor ailments with confidence. It streamlines documentation, supports safe prescribing, and enhances collaboration with physicians, ultimately improving patient outcomes. > > Erika Caouette, BScPhm., RPh, Pharmacist/Co-Owner, Mortar + Pestle Compounding Pharmacy > This clinical decision support tool has transformed my approach to assessing and prescribing for minor ailments. With a comprehensive treatment database and a commitment to user feedback, MAPflow ensures efficient, holistic patient care while continuously improving based on real-world input. > > Dr. Kris Erica Mendoza, B. Sc. (Hons). PharmD, RPh Pharmacy Manager, Norfolk Pharmacy > MAPflow revolutionizes patient care with evidence-based decision-making, educational resources, and an intuitive interface. It opens new opportunities for pharmacists to provide personalized treatments, making it an invaluable tool for modern pharmacy practice. > > Michael Nashat, Pharmacist, Managing Partner, PrinceRx Pharmacy Group > MAPflow’s Minor Ailments software combines algorithmic decision-making, educational tips, comprehensive documentation, and a follow-up platform in a seamless, user-friendly package. It inspires confidence and elevates pharmacy care. > > Randy Luckham, PharmD, Mactavish Pharmacy, Dresden, Ontario ## Built for the whole profession - [Students](https://mapflow.ca/student/): The student version for future pharmacists. - [Pharmacy Care Clinics](https://mapflow.ca/pharmacy-care-clinics/): Turn your pharmacy into a care destination. - [MAPflow Academy](https://mapflow.zendesk.com/hc/en-us): Training and resources for clinical excellence. - [FLOWsights](https://app.mapflow.ca/flowsights): Data insights for pharmacies and partners. - [Provincial fit](https://app.mapflow.ca/contact-us): Tailored to your jurisdiction, coast to coast. ## Grow your clinical services without growing your workload Join thousands of Canadian pharmacies giving better care in less time, and earning more for it. - [Book a demo](https://go.mapflow.ca/demo): A 20 minute walkthrough with a pharmacist on our team. No commitment. - [Start a free trial](https://go.mapflow.ca/trial) - [Pricing](https://www.mapflow.ca/pricing) - [Newsletter](https://mapflow.myflodesk.com/newsletter): Get exclusive clinical updates, practice-changing resources, and timely industry insights delivered to your inbox—join thousands of pharmacists elevating their practice for free. - [Contact us](https://app.mapflow.ca/contact-us) or email [support@mapflow.ca](mailto:support@mapflow.ca) ## Site directory Products: - [Clinical Services](https://mapflow.ca/clinical-services/) - [Incident Reporting](https://mapflow.ca/incident-reporting/) - [FLOWsights](https://app.mapflow.ca/flowsights) - [Pricing](https://www.mapflow.ca/pricing) Support: - [Blog](https://mapflow.ca/blog/) - [FAQs](https://mapflow.ca/faq/) - [Academy](https://mapflow.zendesk.com/hc/en-us) - [Newsletter](https://mapflow.myflodesk.com/newsletter) - [Contact](https://app.mapflow.ca/contact-us) Company: - [About](https://mapflow.ca/about-us/) - [Authors and reviewers](https://mapflow.ca/authors-reviewers/) - [Awards](https://mapflow.ca/awards/) - [Students](https://mapflow.ca/student/) - [Pharmacy Care Clinics](https://mapflow.ca/pharmacy-care-clinics/) Legal: - [Privacy Policy](https://app.mapflow.ca/privacy-policy) - [Terms of Use](https://mapflow.ca/terms-of-use/) - [Privacy and Security](https://mapflow.ca/blog/our-commitment-to-security-at-mapflow/) - [Trust Centre](https://trust.mapflow.ca/) MAPflow is NOT a Pharmacy nor a Drug Manufacturer. We provide software solutions for Pharmacies to conduct clinical services. Proudly made in Canada. © 2026 MAPflow Inc. All rights reserved.