Day in the Life: How This Pharmacy Manager Transformed His Workflow with MAPflow

Andrew Savo, HBSc, PharmD, RPh is a pharmacist and pharmacy manager at Lefroy Pharmacy in Innisfil, Ontario. He regularly uses MAPflow in his practice, both to streamline his own workflow, and to collaborate with his team. Here’s a snapshot of a day in his life at the pharmacy, as he walks us through how MAPflow helps him save valuable time and provide better patient care. (Interview has been edited and condensed.)

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MAPflow: Can you tell us about a typical work day the pharmacy for you?

AS: Our pharmacy is open from 9-7 on weekdays, and throughout my day, most of my time is spent doing regular prescription filing. We might get anywhere from 80 to over 100 prescriptions in a day.

We’re a relatively small pharmacy, with only two staff working at a time, and we don’t have people come in with minor ailments too often — usually a few times a week.

When someone comes in for a minor ailment, I can handle it on the spot or make an appointment for later — but to be honest, MAPflow is the reason I’m able to handle it on the spot. Otherwise, the documentation would be very time-consuming.

We currently use Kroll in my pharmacy, so I was able to import all of my patients to MAPflow from Kroll, which made it very fast and easy. Now, when a patient comes in for a minor ailment assessment, I’m able to just do the assessment, save the prescription, and the paperwork is taken care of.

MAPflow: That’s great to hear that you save so much time on paperwork.

AS: Absolutely. One of the most important things about MAPflow is the ease of mind knowing that all the documentation is there — everything the doctor needs to know, everything for audit purposes, and everything to meet regulatory standards.

If I didn’t have MAPflow, I’d probably have to finish the minor ailment assessment and come back to the documentation later, and that process takes a good 15 to 20 minutes each time. With MAPflow, I can save up to 20 minutes for each assessment, and I’m more focused on the patient the entire time.

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MAPflow: Fantastic. Are there any other ways MAPflow has changed your daily workflow, like through team collaboration, maybe?

AS: Yes! I work with a pharmacy tech intern, and we have a new administrative assistant starting this week, and MAPflow is a really helpful collaboration tool for us. My pharmacy tech intern is able to help me manage follow-ups using MAPflow, and it’s also been a really valuable training tool for her. Using the Demo Patient helps me walk her through the processes as she’s learning — and honestly, it helps me practice too for ailments that don’t come up very frequently. I use it to test my knowledge or to make sure I don’t forget anything. I toggle between MAPflow PRO and Standard depending on my comfort level with the particular ailment, so that’s a helpful feature too.

Want to learn more about how pharmacy teams are using MAPflow? Stay tuned for a look at how a pharmacy tech uses the platform, and a case study on audit preparedness. Subscribe to our newsletter and follow us on social to make sure you don’t miss anything!

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