Frequently Asked Questions

MAPflow is an intelligent clinical service platform designed to support pharmacy teams in minor ailment prescribing services, over-the-counter consultations, and chronic disease management. Created by pharmacists who understand your challenges, MAPflow streamlines workflows and automates documentation while ensuring compliance—so you spend less time on paperwork and more time delivering exceptional patient care.

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MAPflow contains all minor ailments within scope in your province. MAPflow also provides algorithms for OTC consultations and to support chronic disease management. 

MAPflow offers two subscription levels. Our per-pharmacy subscription allows for unlimited users in one pharmacy, all for one price. It also includes exclusive benefits and features like role-based access, patient-directed follow-up, and more. Read more about the per pharmacy model on our blog. Our individual subscription is for relief pharmacists. It allows one pharmacy professional to use MAPflow across many pharmacies. Read more on our pricing page.

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As a proudly Canadian company, MAPflow is fully available in both English and French. Visit MAPflow Academy to learn how to change your language preference.

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Upgrading to the per-pharmacy plan is easy and takes less than five minutes. Follow these simple instructions in MAPflow Academy.

Our mission is to empower pharmacy professionals with innovative tools that streamline workflows, enhance patient care, and ensure compliance in clinical services, including minor ailment management (via prescribing or OTC consultations) and chronic disease management. Our vision is to transform pharmacy practice across Canada and beyond, setting the gold standard for care in minor ailment prescribing services, OTC consultations, and chronic disease management through continuous innovation, collaboration, and exceptional care.

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MAPflow elevates OTC consultations in pharmacies by providing evidence-based algorithms, streamlined documentation, and support for formalizing these interactions. This allows you to provide more efficient and effective care, while also ensuring compliance with standards and facilitating better patient outcomes.

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Yes. Please reach out to discuss your organizations needs with us.

In response to your feedback and needs, we've introduced two modes in MAPflow: PRO for experienced pharmacists who are confident with minor ailment assessments and need to prioritize efficiency, and STANDARD for a broader audience with varying expertise levels. Read our blog to learn more about each assesment mode.

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You can change your password from inside the app or using your email if you’ve been logged out. Follow these simple instructions in MAPflow Academy.

MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

MAPflow is available to pharmacy professionals all across Canada. Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

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The Chronic Disease Management arm of our platform streamlines patient care with structured PPCP-based algorithms, integrated CPS clinical support, automated compliant documentation, and efficient follow-up assessments that carry forward historic data. Read our blog to learn more about chronic disease management features.

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Signing up for MAPflow is easy. Simply navigate to our sign-up page, and let us guide you through the process. Make sure to have your pharmacy’s accreditation/permit number and your license number on hand. Additionally, we strongly recommend you use your own email address to register, not a shared pharmacy account.

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The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

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Yes. If you have more than three pharmacy locations, reach out to us via email to discuss bundle pricing, support@mapflow.ca.

MAPflow can be used on a desktop, laptop , phone or iPad.

Absolutely, that’s what sets us apart. We know every Canadian province is different, and your clinical support tool needs to account for that. MAPflow automatically stays aligned with provincial regulations and evolving standards, reducing liability risk. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Signing up for MAPflow and setting up your profile takes less than 15 minutes.

On average, MAPflow users save 15 minutes per assessment. Each minor ailment takes you through a series of questions following the Pharmacists’ Patient Care Process (PPCP). While there is variability in the number of questions for each ailment, an assessment in MAPflow Standard mode should take between 6-10 minutes once you are familiar with the structure and content.  An assessment in MAPflow PRO mode will take less than 6 minutes.

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When regulations change, the algorithms will be updated immediately. When clinical practice guidelines and standards change, the algorithms will be updated within 6 months. In the absence of regulatory or clinical guideline changes, the assessment algorithms will be reviewed and updated annually by content experts, spearheaded by Dr. Nardine Nakhla.

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Born from our CEO Dr. Nakhla’s extensive experience in pharmacy practice and policy, MAPflow was designed in 2022 to bridge critical gaps in minor ailment services. Since then, MAPflow has moved beyond minor ailments and now also supports pharmacists with OTC consultations and chronic disease management. Read the full story on our blog.

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Turning auto-renewal off/on is easy. Follow these simple instructions in MAPflow Academy.

Dr. Nardine Nakhla leads the development of MAPflow’s assessment algorithms alongside the MAPflow team. In addition, MAPflow employs numerous subject matter experts and reviewers to ensure accuracy.

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No, MAPflow does not currently offer a free trial. Reach out to us if you are interested in seeing a live demo before investing.  You can also check out MAPflow Academy to see helpful video tutorials, past webinars from our CEO, and more.

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Yes! Our patient intake feature means you can send a secure link via email or SMS and let patients fill out their own demographic details at their convenience. Our patient-directed follow-up feature automatically engages patients in their healthcare journey through timely email prompts that guide patients through follow-up questions, drastically reducing your team’s manual workload, while strengthening patient engagement and outcomes. Check out MAPflow Academy to learn more.

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After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a patient, you have used the service.

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When hovering over a box for an answer option that will lead to medical referral, it will be highlighted in red. This is to ensure you know why, if you click next, a referral will be prompted.

MAPflow currently has 7 integrations. We’re partnered with:

1. CPS 
2. Box Labs 
3. Fillware 
4. MedMe
5. MedsonWheels 
6. Interfax 
7. Medessist

Click on each of the links above to learn more about the integration.

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MAPflow automates 100% of the documentation, and we ensure it’s province-specific. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

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You will be charged on the day of purchase, and the same day each following year. MAPflow does not charge monthly.

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MAPflow has many key partners, including various advocacy organizations and academic institutions. We are partnered with the Canadian Pharmacists Association, Ontario Pharmacists Association, PEI Pharmacists Association, New Brunswick Pharmacists Association, The University of Waterloo, The University of Toronto, The University of Ottawa, The University of British Columbia, and other organizations.

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No, under no circumstances can you share your MAPflow login credentials. This is critical for audit and compliance purposes. Each subscription is linked to the user’s license. If you’re looking to collaborate with your pharmacy team on MAPflow, consider investing in our per-pharmacy subscription.

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Yes! The MAPflow dashboard provides a comprehensive overview of your pharmacy's Key Performance Indicators (KPIs) at a glance. Choose your preferred time frame to track essential metrics, including patient count, assessments completed, referrals made, products prescribed, conditions evaluated, services delivered, and more. Strategic goal setting is at the heart of every successful pharmacy practice transformation. By adopting a structured framework for setting and achieving goals — and using the MAPflow dashboard to easily track and measure your progress — you can ensure that your team is aligned, motivated, and focused on delivering exceptional patient care while meeting business objectives.

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After paying for MAPflow through the Ontario Pharmacists Association (OPA), you will receive a unique activation code and instructions via email from the MAPflow team within 48 hours.

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MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

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Yes! MAPflow can be used on a desktop, laptop, phone or iPad.

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MAPflow will automatically send you a copy of all invoices. Be sure to check the email you used to register for MAPflow. If you’re unable to locate an invoice, you can reach out to our team via email, support@mapflow.ca.

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A warm welcome to the MAPflow community! Here are the 3 things you need to do to hit the ground running:

1. Prepare for patient consent: Before you begin assessments, it's crucial to facilitate the patient consent process. Please print the privacy policy and patient information sheet to have them ready.
2. Complete your profile setup: Take a few minutes to set up your profile. You can follow our helpful 3-minute video or refer to the written instructions.
3. Invite your team (if applicable to you): If you're utilizing our per-pharmacy subscription, make sure to invite your team members to join you! It's quick and easy: follow these simple instructions to get them set up in under two minutes. We'll handle their onboarding once they've accepted your invitation.

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A fantastic way to deepen your understanding and master MAPflow is through MAPflow Academy, our comprehensive help center. It's jam-packed with valuable learning tools, including:

• Video tutorials: Visual guides to walk you through various features.
• Simple, step-by-step instructions: Clear written guides for every process.

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Yes! The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

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You can reach out to our support team at any time, using the Contact Us form on our website.

If you purchase a subscription and attempt to register a pharmacy that has already been created in MAPflow, please reach out to MAPflow's customer service via email at support@mapflow.ca. 

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We offer annual subscriptions that begin the day you purchase. MAPflow's individual subscription is per pharmacist and the pharmacist can use their subscription in any pharmacy. MAPflow's per-pharmacy subscription is for one pharmacy with an unlimited number of users. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription. You can see more pricing details here.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy.

MAPflow offers two kinds of subscriptions. MAPflow's individual subscription is limited to one pharmacist and is not to be shared. Each subscription is linked to the user’s license. This subscription is best for relief pharmacists, pharmacists that work at multiple locations, and for a pharmacy with one pharmacist. MAPflow's per-pharmacy subscription allows an unlimited number of users in one pharmacy. This option is best for pharmacies with multiple pharmacists and health teams.

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You can register multiple pharmacies. Register the first pharmacy once you sign up to use MAPflow. Once on the pharmacy's dashboard, go to the My Pharmacy tab on the left side.  Go to Settings and Create New Pharmacy.  You can read additional details for MAPflow's per-pharmacy subscription here.

Any pharmacist can be the MAPflow Administrator and set up a pharmacy. If you have a MAPflow individual subscription then you can be the administrator. Simply add your pharmacy to your account. Contact us if you need help at support@mapflow.ca

If you purchase a pharmacy that already has a MAPflow account and you want to use MAPflow at that  pharmacy, please email MAPflow's customer service via email at support@mapflow.ca. We will create a new accreditation number for the newly purchased pharmacy.

If you do not receive your verification email during registration, please contact us here: support@mapflow.ca

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a New Patient, you have used the service.

Use your own email address when registering for MAPflow and not the pharmacy’s email address.

Throughout each algorithm, there are tool tips that provide you with additional information to facilitate just-in-time learning as well as definitions of terms. For CPS Full Access subscribers, a link to the relevant chapter in the CPS will be displayed whenever an assessment is being conducted.

We value your feedback. Please contact us with your concerns, support@mapflow.ca.

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Our security requirements are powered by DuploCloud, a leading privacy compliance platform built specifically for the needs of the digital health industry. Our application environment has been wrapped with all of the technical controls and safeguards required by today’s healthcare enterprise systems. Each element of our security architecture ties back to a specific policy of ISO 27001. These policies are then mapped to the corresponding privacy frameworks and industry standards where we operate.

The MAPflow Administrator is responsible for adding and removing pharmacists. As soon as you remove a pharmacist, that pharmacist will no longer have access to the pharmacy in MAPflow. However, all assessments performed by that pharmacist are still available in the pharmacy.

If you are a pharmacist who has works at multiple pharmacies, then you can switch between them where the pharmacy name is displayed (top of dashboard).

If you are inactive for 30 minutes on MAPflow, you will automatically be logged off. Further, if you have been active for 3 hours on MAPflow, you will be asked to log back in; you will return to where you were after logging back in.

It is a legal requirement for each patient to provide informed consent to the in-person or virtual minor ailment service. Patient consent to minor ailment assessment is documented at the beginning of each assessment algorithm through a check box.
Patients must also give verbal consent to MAPflow’s privacy policy. Each pharmacist should print out a paper copy of the Privacy Policy as well as the patient-facing one page information sheet of the privacy policy, found at https://mapflow.ca/privacy. Display the information sheet where the patients can see it. If the patient would like to read the full privacy policy, they can use the QR code on the information sheet or the pharmacist can provide a paper copy for them to read. For a virtual visit, the pharmacist can provide the url to the privacy policy (https://mapflow.ca/privacy). Patient consent to MAPflow’s Privacy Policy is documented at the beginning of each assessment algorithm through a check box.

The privacy and security of all identifiable data about you and your patients is our top priority. No third party will receive any identifiable information about you or your patients. This includes the College.

MAPflow's individual subscription is for one person and can be used at an unlimited number of pharmacies. The per-pharmacy subscription offers one subscription for an unlimited number of users at one pharmacy. It cannot be used at a different pharmacy. The per-pharmacy subscription also offers role-based access for your pharmacy team (e.g., technicians, assistants) as well as patient-directed follow up. You can find details for pricing here.

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MAPflow's per-pharmacy subscription offers one subscription for an unlimited number of users working at one pharmacy. It also offers role-based access for your pharmacy team (e.g., technicians, assistants) and patient-directed follow up. This subscription is best for pharmacies with multiple users or family health teams. You can find details for pricing here.

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First, set up your per-pharmacy subscription here. Next, link your pharmacy to your account. Then you can invite your pharmacists to join your per-pharmacy subscription. They will receive an automated email and will set up their accounts under your pharmacy. They will not pay for a new subscription.

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Upgrading to a per-pharmacy subscription is easy. You will keep your existing account - your email and your password - and you will add a new subscription to your account. You can then turn off auto-renewal on your individual account if you do not wish to keep it. You can read more about this process on our blog.

You may qualify for a discount. Reach out to us for more information at support@mapflow.ca