Feature Spotlight: Patient-Directed Follow-Up

Imagine cutting your follow-up administrative time in half while improving patient care, upholding best practices, and ensuring compliance with regulatory requirements. That’s exactly what MAPflow’s new Patient-Directed Follow-Up feature delivers. This breakthrough innovation is transforming how pharmacies deliver clinical services — and your pharmacy could be next.

How it Works

Patient-directed follow-up enables your team to send automatic emails prompting patients to begin the follow-up process, saving a significant amount of admin time on phone calls and individual e-mails. This supports patients in staying on track with their treatments, while feeling supported and empowered every step of the way.

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The Numbers Don’t Lie: Early Adopter Results  

⏰ 50% reduction in time spent on follow-ups

🤝 90% patient response rate (compared to 45% with traditional methods)

🧠 100% automated documentation of follow-up systems and processes for audit readiness

💙 Zero phone tag or missed appointments

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"We reclaimed 10 hours per week that we used to spend on manual follow-ups. Now that time goes directly to patient care." - Karim Faltas, PharmD, Fars Pharmacy

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Please note that this feature is only available with MAPflow’s per-pharmacy subscription. Here’s why it’s worth the investment.

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Your Investment, Multiplied

Transform your pharmacy's efficiency for less than the cost of a daily coffee run. With our per-pharmacy subscription, you'll unlock:

Time & Revenue

·       Recover hundreds of hours of administrative time annually

·       Redirect staff time to revenue-generating services

·       Eliminate costly phone tag and missed connections/appointments

Patient Experience & Outcomes

·       Deliver consistent, professional follow-up every time

·       Empower patients with user-friendly digital touchpoints

·       Build loyalty through reliable, proactive care

·       Get valuable patient feedback via anonymous ratings

Enhanced Risk Management & Compliance

·       Generate audit-ready documentation automatically

·       Maintain clear records of every patient interaction

·       Stay confidently compliant with regulatory requirements

The best part? You’ll see these benefits from day one, with zero disruption to your existing workflow.

Read on for an in-depth look at how to use the patient-directed follow-up feature, and how it will save your team time and effort while empowering your patients.

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Feature Walkthrough

Patient-Directed Follow-Up is an exclusive feature of MAPflow's per-pharmacy subscription. You’ll see it as a new choice under the “follow up” options, as you can see above.

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Follow these 4 simple steps to complete a Patient-Directed Follow-Up.

1. You schedule the follow-up:

2. MAPflow automatically sends a branded email at the perfect time (selected based on MAPflow’s specific date for that ailment, based on expected symptom improvement/relief). The email will look like this:

3. Patients verify their identity and complete user-friendly follow-up questions:

4. MAPflow’s system intelligently routes responses, depending on the patient’s response:

🌟 If it’s all clear and symptoms have resolved, everything will be automatically documented in the system.

⚠️ If there are issues detected, the system will send an instant pharmacist notification.

‼️ If there is missing information, smart prompts will pop up to ensure completeness.

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Ready to Transform Your Practice?

Don’t let manual follow-ups hold your pharmacy back. Join the growing number of pharmacies revolutionizing their workflow with MAPflow’s Patient Directed Follow-Up.

Still on the fence?

Watch the latest MAPflow demo to see the feature in action here. (The link will jump right to the part you need, but feel free to watch the whole demo!)

Thinking how much time this would save your team? Try it for yourself!

Remember: This premium feature is exclusively available with MAPflow’s per-pharmacy subscription. Your team deserves tools that work as hard as they do.

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Have questions? Reach out to our team any time at support@mapflow.ca.