How One MAPflow Pharmacist Turned an Assessment Into Lasting Loyalty

Sherry Naguib has been part of the MAPflow community since January 2023. In that time she has built her practice around something she cares deeply about: giving every patient the time and attention they deserve. For Sherry, an independent pharmacist, that commitment is also what helps her pharmacy stand out. One recent story shows exactly how much it can matter.

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Care People Can See

It started with a gentleman who walked in simply because he had heard pharmacists could prescribe. Sherry was already with another patient when he arrived, so he waited while she finished counselling them. What he noticed in those few minutes ended up changing where he gets his care.

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"A gentleman came into my pharmacy because he heard pharmacists could prescribe. I was counselling another patient before I was able to assess him. He later told me that he saw me counselling the other patient and told himself he wanted care like that. ‍We went through an assessment on MAPflow for allergic rhinitis, and I was able to prescribe. The treatment worked, and he didn't have to pay anything because insurance covered it. Later in the year, he decided to transfer to my pharmacy."

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He left a large chain he had been with for many years, not because of a price or a promotion, but because he wanted the same level of attention he had watched Sherry and her team provide with MAPflow.

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Care That Builds Loyalty

Sherry's story reflects what happens when patients experience attentive, pharmacy led care firsthand. Across MAPflow, 97.8% of assessments end in symptom resolution or improvement, and when patients are asked how likely they are to return for a pharmacy service, the answer is overwhelmingly positive, with a rate of 95.8%.

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That number stands out. According to the Canadian Pharmacists Association, 82% of Canadians say they are at least probably likely to see a pharmacist for an assessment and prescription for a common ailment. MAPflow pharmacies see an even stronger response, and the reason may be the experience itself. Once someone receives quality, attentive care at a pharmacy, they can become far more open to coming back for it.

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A Partnership Behind Every Assessment

That quality, attentive care is the result of MAPflow and the pharmacy professional working together. MAPflow provides the accurate, province specific algorithms and the automated follow ups that confirm a patient is recovering well, handling the structure and documentation behind every assessment. The pharmacist brings what no platform can: listening closely, applying their clinical judgement, and meeting each patient with empathy. Together, that is what a gentleman noticed from across the pharmacy, and what made him want the same for himself.

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Build Loyalty That Lasts

Looking to develop stronger patient loyalty at your pharmacy? Book a demo with MAPflow today.

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