Frequently Asked Questions

MAPflow is an intelligent clinical service platform designed to support pharmacy teams in minor ailment prescribing services, over-the-counter consultations, chronic disease management, medication reviews, incident reporting and more. Created by pharmacists who understand your challenges, MAPflow streamlines workflows and automates documentation while ensuring compliance — so you spend less time on paperwork and more time delivering exceptional patient care.

Our mission is to empower pharmacy professionals with innovative tools that streamline workflows, enhance patient care, and ensure compliance in clinical services. Our vision is to transform pharmacy practice across Canada and beyond, setting the gold standard for care in minor ailment prescribing services, OTC consultations, and chronic disease management through continuous innovation, collaboration, and exceptional care. Visit our About page to learn more.

MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

MAPflow is available to pharmacy professionals all across Canada. Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

MAPflow can be used on a desktop, laptop , phone or iPad.

Absolutely, that’s what sets us apart. We know every Canadian province is different, and your clinical support tool needs to account for that. MAPflow automatically stays aligned with provincial regulations and evolving standards, reducing liability risk. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

Born from our CEO Dr. Nakhla’s extensive experience in pharmacy practice and policy, MAPflow was designed in 2022 to bridge critical gaps in minor ailment services. Since then, MAPflow has moved beyond minor ailments and now also supports pharmacists with OTC consultations, chronic disease management, incident reporting, medication reviews, and more. Read the full story on our blog.

MAPflow is Canada's leading clinical service platform for minor ailment prescribing, trusted by over 2,200 pharmacies and 3,500+ pharmacy professionals from coast to coast. MAPflow is built by Canadian pharmacists, with province-specific algorithms, documentation, and billing PINs for nine provinces. MAPflow users save an average of 15 minutes per patient assessment, and 98% of patients report symptom resolution or improvement at follow-up. Pharmacies using MAPflow can see up to 10x growth in clinical service revenue. MAPflow has received multiple national awards for clinical innovation, including the Pharmacy Practice + Business Award for Business Innovation.

MAPflow's assessment algorithms are led by Dr. Nardine Nakhla, PharmD, RPh — a pharmacist and researcher with extensive experience in pharmacy practice and policy — alongside a team of subject matter experts and peer reviewers. Reviewers include pharmacists, academics, and clinicians from institutions including the University of Waterloo, University of Toronto, and University of Ottawa. When regulations change, algorithms are updated immediately. In all other cases, algorithms are reviewed and updated at minimum annually. You can view the full list of authors and reviewers on our Authors & Reviewers page.

MAPflow currently has 7 integrations. We’re partnered with:

1. CPS
2. Box Labs
3. Fillware
4. MedMe
5. MedsonWheels
6. Interfax
7. Medessist

Click on each of the links above to learn more about the integration.

MAPflow has many key partners, including various advocacy organizations and academic institutions. We are partnered with the Canadian Pharmacists Association, Ontario Pharmacists Association, PEI Pharmacists Association, New Brunswick Pharmacists Association, Manitoba Pharmacists Association, Pharmacists Association of Newfoundland and Labrador, The University of Waterloo, The University of Toronto, The University of Ottawa, The University of British Columbia, and other organizations.

MAPflow is a clinical decision support and documentation platform supporting automated follow ups, digital faxing, and more — not a scheduling or booking tool. Its core function is guiding pharmacists through evidence-based assessment algorithms for minor ailments, OTC consultations, and chronic disease management, then automatically generating compliant, province-specific documentation. For pharmacies that also want online patient booking and marketing tools, MAPflow integrates directly with MedMe, which handles scheduling. This means pharmacists get best-in-class clinical support from MAPflow and best-in-class booking from a dedicated platform.

MAPflow offers two subscription levels. Our per-pharmacy subscription allows for unlimited users in one pharmacy, all for one price. It includes exclusive features such as automated follow-ups, eFax, role based access, PMS integration and more. Our individual subscription was built for relief pharmacists. Read more on our pricing page.

Yes. Visit our pricing page to learn more about what is included in enterprise level plans.

Yes. You can book a live demo directly with our team. If you'd prefer to explore on your own first, MAPflow Academy offers video tutorials and past webinars from our CEO at no cost. You can also visit our FAQ or contact us at support@mapflow.ca with any questions before committing.

Signing up for MAPflow is easy. Simply navigate to our sign-up page, and let us guide you through the process. Make sure to have your pharmacy’s accreditation/permit number and your license number on hand. We strongly recommend you use your own email address to register, not a shared pharmacy account.

Signing up for MAPflow and setting up your profile takes less than 15 minutes.

Yes, MAPflow does offer a free trial of our full pharmacy subscription! Use this form to register for your free trial today. Plus, you're always welcome to book a demo with our team.

No, under no circumstances can you share your MAPflow login credentials. This is critical for audit and compliance purposes. Each individual subscription is linked to the user’s license. If you’re looking to collaborate with your pharmacy team on MAPflow, consider investing in our per-pharmacy subscription.

MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

Yes! MAPflow can be used on a desktop, laptop, phone or iPad.

A warm welcome to the MAPflow community. If you've signed up today, you'll receive more onboarding information from us via email tomorrow. Don't worry, you can get a head start by visiting the Getting Started section of MAPflow Academy.

A fantastic way to deepen your understanding and master MAPflow is through MAPflow Academy, our comprehensive help center. It's jam-packed with video tutorials, how to articles, clinical support, and more.

You can reach out to our support team at any time, using the Contact Us form on our website.

If you purchase a subscription and attempt to register a pharmacy that has already been created in MAPflow, please reach out to MAPflow's customer service via email at support@mapflow.ca.

Yes! MAPflow's incident reporting platform fully meets the Ontario College of Pharmacists' (OCP) AIMS Incident Management Platform Criteria and the College of Pharmacists of British Columbia's (CPBC) incident reporting requirements. Our module is fully compliant, streamlined, and affordable. In partnership with ISMP Canada, MAPflow utilizes the Medication Safety Self-Assessment (MSSA) to fulfill the Safety Self-Assessment requirement. Current MAPflow users receive reduced pricing on already competitive rates. This exclusive discount is our way of rewarding your partnership and ensuring you get the best value available.

As a proudly Canadian company, MAPflow is fully available in both English and French. Visit MAPflow Academy to learn how to change your language preference.

In response to your feedback and needs, we've introduced two modes in MAPflow: PRO for experienced pharmacists who are confident with minor ailment assessments and need to prioritize efficiency, and STANDARD for a broader audience with varying expertise levels. Read our blog to learn more about each assessment mode.

The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

On average, MAPflow users save 15 minutes per assessment. Each dynamic assessment takes you through a series of questions following the Pharmacists’ Patient Care Process (PPCP).

When completing a minor ailment assessment, simply select "Patient Directed" as your follow-up method — you can also change this after the fact if needed. On the follow-up date, MAPflow automatically sends your patient a text or email containing a link to a secure follow-up form they complete at their convenience. If any issues are detected in their responses, MAPflow instantly notifies you and flags them in the follow-up report for your review and action. No phone calls, no manual tracking, no chasing — the entire follow-up process is automated while keeping you in control of patient safety. For per-pharmacy subscribers, this works alongside patient-directed intake, which lets you send patients a secure link to complete their own demographic information before the assessment even begins — so both ends of the care journey can be delegated to the patient, freeing up significant time for your team.

Yes! Our patient intake feature means you can send a secure link via email or SMS and let patients fill out their own demographic details at their convenience.

MAPflow automates 100% of the documentation, and we ensure it’s province-specific. This includes the prescription, primary care provider notification, patient report, and pharmacy assessment record. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed. To learn more about role based access for roles such as pharmacy technicians, visit MAPflow Academy.

Yes! The MAPflow dashboard provides a comprehensive overview of your pharmacy's Key Performance Indicators (KPIs) at a glance. Choose your preferred time frame to track essential metrics, including patient count, assessments completed, referrals made, products prescribed, conditions evaluated, services delivered, and more. Strategic goal setting is at the heart of every successful pharmacy practice transformation. By adopting a structured framework for setting and achieving goals — and using the MAPflow dashboard to easily track and measure your progress — you can ensure that your team is aligned, motivated, and focused on delivering exceptional patient care while meeting business objectives.

Yes. Pharmacies using MAPflow can see up to 10x growth in clinical service revenue. MAPflow drives revenue growth in several ways: it reduces the time per assessment, enabling more patient interactions per shift; it supports a broader range of billable services including minor ailments, OTC consultations, chronic disease management, and more; its patient intake and follow-up automation reduces the administrative burden that otherwise limits volume. The MAPflow dashboard also tracks KPIs including services delivered, conditions evaluated, and revenue metrics, giving pharmacy owners the data they need to set and hit growth targets.

Travel health is coming to MAPflow. We are currently developing a travel health pathway, including a medical directive workflow, with a goal of launching by end of Q3 2026. Sign up to be the first to hear when it's available.

Medication reviews are currently in development and coming to MAPflow soon. Sign up for our newsletter to be the first to hear when this feature launches.

MAPflow contains all minor ailments within scope in your province. MAPflow also provides algorithms for OTC consultations and to support chronic disease management.

MAPflow elevates OTC consultations in pharmacies by providing evidence-based algorithms, streamlined documentation, and support for formalizing these interactions. This allows you to provide more efficient and effective care, while also ensuring compliance with standards and facilitating better patient outcomes.

The Chronic Disease Management arm of our platform streamlines patient care with structured PPCP-based algorithms, integrated CPS clinical support, automated compliant documentation, and efficient follow-up assessments that carry forward historic data. Book a demo today to learn more.

MAPflow is currently available in Ontario, British Columbia, Alberta, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, and Manitoba. Each province has its own tailored workflows, drug coverage, and billing PINs aligned with local regulations. We are actively working to expand to remaining Canadian provinces and territories. Read more about our coast-to-coast availability on our blog.

When regulations change, the algorithms will be updated immediately. When clinical practice guidelines and standards change, the algorithms will be updated within 6 months. In the absence of regulatory or clinical guideline changes, the assessment algorithms will be reviewed and updated annually by content experts, spearheaded by Dr. Nardine Nakhla.

When hovering over a box for an answer option that will lead to medical referral, it will be highlighted in red. This is to ensure you know why, if you click next, a referral will be prompted.

Yes. MAPflow supports both in-person and virtual minor ailment assessments. For virtual visits, the pharmacist can share the MAPflow privacy policy with the patient in lieu of a printed copy, and patient consent is documented digitally at the start of the assessment algorithm.

Throughout each algorithm, there are tool tips that provide you with additional information to facilitate just-in-time learning as well as definitions of terms. For CPS Full Access subscribers, a link to the relevant chapter in the CPS will be displayed whenever an assessment is being conducted.

We value your feedback. Please contact us with your concerns, support@mapflow.ca.

Upgrading to the per-pharmacy plan is easy and takes less than five minutes. Follow these simple instructions in MAPflow Academy.

You can change your password from inside the app, or use the "Forgot password?" link on the login page if you’ve been logged out. For step-by-step help, visit MAPflow Academy.

Yes. If you have more than three pharmacy locations, reach out to us via email to discuss bundle pricing, support@mapflow.ca.

Turning auto-renewal off/on is easy. Follow these simple instructions in MAPflow Academy.

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a patient, you have used the service.

You will be charged on the day of purchase, and the same day each following year for subscriptions paid annually. MAPflow does offer monthly payments for our per-pharmacy model, on an annual contract. In this case, you would be charged the same day each month.

After paying for MAPflow through the Ontario Pharmacists Association (OPA), you will receive a unique activation code and instructions via email from the MAPflow team within 48 hours. If you cannot find this email, please check your junk or spam folder. Additionally, you may reach out to us for support.

MAPflow will automatically send you a copy of all invoices. Be sure to check the email you used to register for MAPflow. If you’re unable to locate an invoice, you can reach out to our team via email, support@mapflow.ca.

MAPflow's per-pharmacy model covers unlimited users at a single location, all for a highly competitive flat fee. To learn more about our pricing and subscriptions, visit our pricing page. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy. If you need support, reach out via email at support@mapflow.ca.

MAPflow offers two kinds of subscriptions. MAPflow's individual subscription is limited to one pharmacist and is not to be shared. Each subscription is linked to the user’s license. This subscription is best for relief pharmacists. MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

Any pharmacist can be the MAPflow Administrator of a pharmacy, even with an individual subscription. Simply add your pharmacy to your account. For step by step instructions, visit MAPflow Academy.

If you do not receive your verification email during registration, please check junk or spam. If you are still unable to locate it, contact us here: support@mapflow.ca.

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a real patient, you have used the service. If you are purchasing a full pharmacy subscription, and would like to cancel your individual subscription, you may be eligible for a partial refund. Reach out to us via email at support@mapflow.ca.

Use your own email address when registering for MAPflow and not the pharmacy’s email address.

MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

Your per-pharmacy subscription covers everyone at a single pharmacy location, for one flat fee. That means your team doesn't need to purchase their own subscription, you just need to invite them to join you. MAPflow lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. To learn more, visit MAPflow Academy.

Upgrading to a per-pharmacy subscription is easy. Your account login won't change, you simply add a new subscription to your account. You can then turn off auto-renewal on your individual account if you do not wish to keep it. For steps on how to upgrade, visit MAPflow Academy.

Yes. MAPflow is fully compliant with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We also comply with additional provincial health privacy legislation, including Alberta's Health Information Act (HIA) and BC's Personal Information Protection Act (PIPA). Our security practices align with ISO 27001 standards, and we are in the process of achieving SOC 2 Type II certification. You can read our full security commitment on our blog.

MAPflow is fully compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) requirements. We are fully compliant with Ontario's Personal Health Information Protection Act (PHIPA), ensuring the highest standards for personal health information protection. We comply with additional provincial health information protection legislation (such as Alberta's HIA and BC's PIPA). Our security requirements are powered by DuploCloud, a leading privacy compliance platform built specifically for the needs of the digital health industry. Our application environment has been wrapped with all of the technical controls and safeguards required by today’s healthcare enterprise systems. Each element of our security architecture ties back to a specific policy of ISO 27001. These policies are then mapped to the corresponding privacy frameworks and industry standards where we operate. We maintain compliance with evolving regulations through continuous monitoring and adaptation. All compliance procedures and controls are thoroughly documented.

The MAPflow Administrator is responsible for adding and removing pharmacists. As soon as you remove a pharmacist, that pharmacist will no longer have access to the pharmacy in MAPflow. However, all assessments performed by that pharmacist are still available in the pharmacy.

It is a legal requirement for each patient to provide informed consent to the in-person or virtual minor ailment service. Patient consent to minor ailment assessment is documented at the beginning of each assessment algorithm through a check box.Patients must also give verbal consent to MAPflow’s privacy policy. Each pharmacist should print out a paper copy of the Privacy Policy as well as the patient-facing one page information sheet of the privacy policy, found at https://mapflow.ca/privacy. Display the information sheet where the patients can see it. If the patient would like to read the full privacy policy, they can use the QR code on the information sheet or the pharmacist can provide a paper copy for them to read. For a virtual visit, the pharmacist can provide the url to the privacy policy (https://mapflow.ca/privacy). Patient consent to MAPflow’s Privacy Policy is documented at the beginning of each assessment algorithm through a check box.

The privacy and security of all identifiable data about you and your patients is our top priority. No third party will receive any identifiable information about you or your patients. This includes the College.