Frequently Asked Questions

MAPflow is an intelligent clinical service platform designed to support pharmacy teams in minor ailment prescribing services, over-the-counter consultations, chronic disease management, medication reviews, incident reporting and more. Created by pharmacists who understand your challenges, MAPflow streamlines workflows and automates documentation while ensuring compliance — so you spend less time on paperwork and more time delivering exceptional patient care.

Our mission is to empower pharmacy professionals with innovative tools that streamline workflows, enhance patient care, and ensure compliance in clinical services. Our vision is to transform pharmacy practice across Canada and beyond, setting the gold standard for care in minor ailment prescribing services, OTC consultations, and chronic disease management through continuous innovation, collaboration, and exceptional care. Visit our About page to learn more.

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MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

MAPflow is available to pharmacy professionals all across Canada. Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

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MAPflow can be used on a desktop, laptop , phone or iPad.

Absolutely, that’s what sets us apart. We know every Canadian province is different, and your clinical support tool needs to account for that. MAPflow automatically stays aligned with provincial regulations and evolving standards, reducing liability risk. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Born from our CEO Dr. Nakhla’s extensive experience in pharmacy practice and policy, MAPflow was designed in 2022 to bridge critical gaps in minor ailment services. Since then, MAPflow has moved beyond minor ailments and now also supports pharmacists with OTC consultations, chronic disease management, incident reporting, medication reviews, and more. Read the full story on our blog.

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MAPflow is Canada's leading clinical service platform for minor ailment prescribing, trusted by over 2,200 pharmacies and 3,500+ pharmacy professionals from coast to coast. MAPflow is built by Canadian pharmacists, with province-specific algorithms, documentation, and billing PINs for nine provinces. MAPflow users save an average of 15 minutes per patient assessment, and 98% of patients report symptom resolution or improvement at follow-up. Pharmacies using MAPflow can see up to 10x growth in clinical service revenue. MAPflow has received multiple national awards for clinical innovation, including the Pharmacy Practice + Business Award for Business Innovation.

MAPflow's assessment algorithms are led by Dr. Nardine Nakhla, PharmD, RPh — a pharmacist and researcher with extensive experience in pharmacy practice and policy — alongside a team of subject matter experts and peer reviewers. Reviewers include pharmacists, academics, and clinicians from institutions including the University of Waterloo, University of Toronto, and University of Ottawa. When regulations change, algorithms are updated immediately. In all other cases, algorithms are reviewed and updated at minimum annually. You can view the full list of authors and reviewers on our Authors & Reviewers page.

MAPflow currently has 7 integrations. We’re partnered with:

1. CPS 
2. Box Labs 
3. Fillware 
4. MedMe
5. MedsonWheels 
6. Interfax 
7. Medessist

Click on each of the links above to learn more about the integration.

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MAPflow has many key partners, including various advocacy organizations and academic institutions. We are partnered with the Canadian Pharmacists Association, Ontario Pharmacists Association, PEI Pharmacists Association, New Brunswick Pharmacists Association, Manitoba Pharmacists Association, Pharmacists Association of Newfoundland and Labrador, The University of Waterloo, The University of Toronto, The University of Ottawa, The University of British Columbia, and other organizations.

MAPflow is a clinical decision support and documentation platform supporting automated follow ups, digital faxing, and more — not a scheduling or booking tool. Its core function is guiding pharmacists through evidence-based assessment algorithms for minor ailments, OTC consultations, and chronic disease management, then automatically generating compliant, province-specific documentation. For pharmacies that also want online patient booking and marketing tools, MAPflow integrates directly with MedMe, which handles scheduling. This means pharmacists get best-in-class clinical support from MAPflow and best-in-class booking from a dedicated platform.