Frequently Asked Questions

MAPflow is an intelligent clinical service platform designed to support pharmacy teams in minor ailment prescribing services, over-the-counter consultations, and chronic disease management. Created by pharmacists who understand your challenges, MAPflow streamlines workflows and automates documentation while ensuring compliance—so you spend less time on paperwork and more time delivering exceptional patient care.

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Our mission is to empower pharmacy professionals with innovative tools that streamline workflows, enhance patient care, and ensure compliance in clinical services, including minor ailment management (via prescribing or OTC consultations) and chronic disease management. Our vision is to transform pharmacy practice across Canada and beyond, setting the gold standard for care in minor ailment prescribing services, OTC consultations, and chronic disease management through continuous innovation, collaboration, and exceptional care.

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MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

MAPflow is available to pharmacy professionals all across Canada. Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

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MAPflow can be used on a desktop, laptop , phone or iPad.

Absolutely, that’s what sets us apart. We know every Canadian province is different, and your clinical support tool needs to account for that. MAPflow automatically stays aligned with provincial regulations and evolving standards, reducing liability risk. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Born from our CEO Dr. Nakhla’s extensive experience in pharmacy practice and policy, MAPflow was designed in 2022 to bridge critical gaps in minor ailment services. Since then, MAPflow has moved beyond minor ailments and now also supports pharmacists with OTC consultations and chronic disease management. Read the full story on our blog.

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Dr. Nardine Nakhla leads the development of MAPflow’s assessment algorithms alongside the MAPflow team. In addition, MAPflow employs numerous subject matter experts and reviewers to ensure accuracy.

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MAPflow currently has 7 integrations. We’re partnered with:

1. CPS 
2. Box Labs 
3. Fillware 
4. MedMe
5. MedsonWheels 
6. Interfax 
7. Medessist

Click on each of the links above to learn more about the integration.

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MAPflow has many key partners, including various advocacy organizations and academic institutions. We are partnered with the Canadian Pharmacists Association, Ontario Pharmacists Association, PEI Pharmacists Association, New Brunswick Pharmacists Association, The University of Waterloo, The University of Toronto, The University of Ottawa, The University of British Columbia, and other organizations.

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