Frequently Asked Questions

We offer annual subscriptions that begin the day you purchase. MAPflow's individual subscription is per pharmacist and the pharmacist can use their subscription in any pharmacy. MAPflow's per-pharmacy subscription is for one pharmacy with an unlimited number of users. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription. You can see more pricing details here.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy.

MAPflow offers two kinds of subscriptions. MAPflow's individual subscription is limited to one pharmacist and is not to be shared. Each subscription is linked to the user’s license. This subscription is best for relief pharmacists, pharmacists that work at multiple locations, and for a pharmacy with one pharmacist. MAPflow's per-pharmacy subscription allows an unlimited number of users in one pharmacy. This option is best for pharmacies with multiple pharmacists and health teams.

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You can register multiple pharmacies. Register the first pharmacy once you sign up to use MAPflow. Once on the pharmacy's dashboard, go to the My Pharmacy tab on the left side.  Go to Settings and Create New Pharmacy.  You can read additional details for MAPflow's per-pharmacy subscription here.

Any pharmacist can be the MAPflow Administrator and set up a pharmacy. If you have a MAPflow individual subscription then you can be the administrator. Simply add your pharmacy to your account. Contact us if you need help at support@mapflow.ca

If you purchase a pharmacy that already has a MAPflow account and you want to use MAPflow at that  pharmacy, please email MAPflow's customer service via email at support@mapflow.ca. We will create a new accreditation number for the newly purchased pharmacy.

If you do not receive your verification email during registration, please contact us here: support@mapflow.ca

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a New Patient, you have used the service.

Use your own email address when registering for MAPflow and not the pharmacy’s email address.

MAPflow's individual subscription is for one person and can be used at an unlimited number of pharmacies. The per-pharmacy subscription offers one subscription for an unlimited number of users at one pharmacy. It cannot be used at a different pharmacy. The per-pharmacy subscription also offers role-based access for your pharmacy team (e.g., technicians, assistants) as well as patient-directed follow up. You can find details for pricing here.

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MAPflow's per-pharmacy subscription offers one subscription for an unlimited number of users working at one pharmacy. It also offers role-based access for your pharmacy team (e.g., technicians, assistants) and patient-directed follow up. This subscription is best for pharmacies with multiple users or family health teams. You can find details for pricing here.

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First, set up your per-pharmacy subscription here. Next, link your pharmacy to your account. Then you can invite your pharmacists to join your per-pharmacy subscription. They will receive an automated email and will set up their accounts under your pharmacy. They will not pay for a new subscription.

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Upgrading to a per-pharmacy subscription is easy. You will keep your existing account - your email and your password - and you will add a new subscription to your account. You can then turn off auto-renewal on your individual account if you do not wish to keep it. You can read more about this process on our blog.

You may qualify for a discount. Reach out to us for more information at support@mapflow.ca