One Platform for Incident Reporting, CQI, and Compliance

MAPflow's Incident Reporting helps Canadian pharmacies report incidents, analyze trends, and implement improvements from one platform. AIMS-compliant for Ontario. CIRCL-compliant for British Columbia. Other provinces coming soon.

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MAPflow incident reporting dashboard showing incident trends and CQI analytics

AIMS Compliant (Ontario)

CIRCL Compliant (British Columbia)

Ontario pharmacy? Read the Ontario AIMS guide

What's Included

Incident Reporting

Report and track pharmacy incidents and near-misses / good catches. Guided forms ensure complete, consistent data every time.

Automated NIDR Submissions

Automatically submit incidents to the National Incident Data Repository.

ISMP Canada MSSA Included

Your subscription covers the Medication Safety Self-Assessment for SSA compliance, at most one per subscription year. A $150 value at no extra cost.

CQI Analytics Dashboard

Visualize incident trends, contributing factors, heatmaps, and top incident types. Make data-driven safety decisions every day.

Quick Win Recommendations

Surface your top contributing factors and most common incident types with specific, actionable interventions.

CQI Meeting Templates & Action Tracking

Run CQI meetings in MAPflow. Each meeting lists the incidents your team hasn't reviewed yet, tracks open and completed actions, and keeps attendees and notes as a printable record.

MAPflow incident reporting form showing guided incident entry with medication details

Report Incidents Efficiently

Guided incident entry walks your team through every field: impact level, medication details and contributing factors. Reports are complete, consistent, and ready for analysis. Near-miss reporting helps you catch issues before they become problems.

MAPflow incident reports list showing status tracking and incident types

Track Every Report in One Place

See all incidents and near misses at a glance. Drafts, completed and submitted reports each have their own tab. Pick a date range, sort by date, type or status, and download any report as a PDF.

MAPflow CQI dashboard with incident trend charts, event types, and top incident types

Analyze Trends in Real Time

Your CQI dashboard shows incident trends over time, event type breakdowns, top incident categories, and contributing factor analysis. Make data-driven safety decisions every day, not just once a quarter.

MAPflow heatmap showing when incidents occur by day and time of day

Discover When Incidents Happen

A day and time heatmap shows when incidents cluster, with a callout for your peak-risk time. Use this data to optimize staffing and workflows during peak-risk periods.

MAPflow Quick Win recommendations showing top contributing factors and actionable CQI suggestions

Get Actionable Improvement Recommendations

Quick Wins surface your top contributing factors and most common incident types with specific, actionable interventions. Turn any recommendation into a tracked CQI action.

Incident Reporting FAQs

Which provinces does MAPflow's Incident Reporting support?

MAPflow's Incident Reporting is built for Canadian pharmacies. We currently support AIMS compliance for Ontario and CIRCL compliance for British Columbia. We're expanding province-by-province as regulatory requirements evolve.

How long does it take to get started?

You can create a MAPflow account and begin using Incident Reporting without a lengthy technical setup. Ontario pharmacies are still responsible for completing the OCP AIMS e-Learning modules, training their staff on the chosen platform, and meeting the College's reporting and CQI requirements. MAPflow's Incident Reporting is also available as an add-on for MAPflow Clinical users.

How much does MAPflow's Incident Reporting cost?

$20/month per pharmacy, billed annually, as a standalone subscription. If you're already a MAPflow Clinical user, it's $18/month per pharmacy as an add-on. MAPflow covers the ISMP Canada MSSA (Medication Safety Self-Assessment, a $150 value) at no extra cost, at most one per subscription year. No hidden fees, no setup costs.

Is MAPflow's Incident Reporting PIPEDA compliant?

Yes. MAPflow's Incident Reporting is fully PIPEDA-compliant and meets applicable provincial health information protection legislation (such as PHIPA in Ontario and PIPA in British Columbia). All data is encrypted in transit and at rest, stored in Canada.

Can my staff report incidents from their phones?

Yes. MAPflow's Incident Reporting is mobile-friendly and works on any device with a browser. Staff can report incidents from the pharmacy floor in real time.

Ready to Improve Pharmacy Safety?

As little as $18/month per pharmacy for MAPflow Clinical users. See how MAPflow's Incident Reporting helps your pharmacy meet compliance requirements and build a genuine culture of safety.

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