Do Ontario pharmacy technicians have to report medication incidents under AIMS?
Understand what Ontario's AIMS program expects from registered pharmacy technicians, how near-miss reporting works and who needs an individual account in 2027.
MAPflow Blog
Our Blog
Community, partnerships, and clinical updates from the MAPflow team.
Do Ontario pharmacies have to pay for AIMS incident reporting in 2027?
What Ontario pharmacies actually pay for AIMS in 2027: platform fees, the NIDR processing fee, safety self-assessments and ways to compare offers.
What happens to the AIMS program in January 2027? Key dates explained
January 1, 2027 marks a major AIMS transition. See what's changing, what stays mandatory in 2026, and which follow-up dates pharmacy teams must plan for.
Beyond the Counter: Sofia DeJordy’s Rotation with MAPflow
Fourth-year PharmD student Sofia DeJordy spent her rotation at MAPflow working across the clinical and technical sides of the platform — updating minor ailment algorithms, revising Academy content, and leading a journal club. Here's how stepping outside community pharmacy widened her view of the profession.
How One MAPflow Pharmacist Turned an Assessment Into Lasting Loyalty
When a patient watched pharmacist Sherry Naguib counsel someone else, he decided he wanted that same level of care. One MAPflow assessment for allergic rhinitis later, he transferred his prescriptions from a large chain he had used for years. Discover how attentive, pharmacy led care builds the kind of loyalty that lasts.
User Spotlight: Improving Healthcare Accessibility for Students at Coast Mountain College
Discover how Shannon Doyle, Director of Student Health Services at Coast Mountain College and practicing Pharmacist, uses MAPflow to streamline documentation and deliver accessible, on-campus minor ailment care to students navigating healthcare for the first time.
Fax to Self: Send Documents Straight to Your PMS
New eFax feature lets you send assessment documents directly to your pharmacy's fax number from the Service Summary. No downloading, no scanning, straight into your PMS.
Building on a Year That Changed Pharmacy Practice in PEI
One year in, PEI pharmacies have logged 1,000+ clinical assessments and a 96.7% resolution rate through the PEIPhA–MAPflow partnership. Members can now continue at the deepest discount MAPflow has ever offered an association partner in Canada.
Research Spotlight: A Gap in Training, Peripartum Mental Health and the Role of Pharmacists
A new study co-authored by MAPflow CEO Nardine Nakhla found that most Canadian PharmD programs dedicate just 1 to 3 hours to peripartum mental health. With fewer than 10% of affected women receiving care and pharmacists already serving as frequent touchpoints during pregnancy, the research points to a real gap between access and preparedness.
Research Spotlight: Pharmacists Are Becoming a Front Door for Minor Ailment Care
A study of Alberta's first community pharmacy care clinic found that pharmacists handled nearly 5,000 patient visits in seven months — mostly for acute conditions like UTIs, sore throats, and skin issues. With 1 in 3 patients having no family doctor, the findings highlight a growing shift toward distributed primary care, and what it means for care teams to stay connected.
MAPflow and Pharmacists' Association of Newfoundland & Labrador Forge Strategic Alliance to Transform Pharmacy Practice
MAPflow Inc. has announced a strategic partnership with the Pharmacists’ Association of Newfoundland & Labrador (PANL) to expand access to its clinical workflow platform across the province. The collaboration provides PANL members with exclusive pricing and access to tools supporting minor ailment assessments, prescribing workflows, documentation, and chronic disease management. The partnership is designed to strengthen clinical practice, reduce administrative and audit burden, and leverage anonymized data insights to support advocacy and demonstrate the impact of pharmacy services across Newfoundland & Labrador.
World Health Day 2026: Built by Science, Powered by Community
On World Health Day 2026, we recognize the theme “Together for Health. Stand with Science” and the critical role that evidence, collaboration, and clinical expertise play in strengthening healthcare systems. At MAPflow, we are built by science and powered by community. Our clinical pathways are developed through a structured, evidence-informed process that includes research, expert review, testing, and ongoing maintenance to ensure alignment with evolving clinical standards and provincial requirements.
Pharmacists Manitoba Partners with MAPflow to Empower Pharmacy Professionals & Enhance Access to Care
Pharmacists Manitoba has partnered with MAPflow to provide members with access to a pharmacist-designed clinical workflow platform that supports assessment, prescribing for self-limiting conditions, OTC consultations, and chronic disease management. The partnership includes exclusive member pricing, training, onboarding, and support, helping pharmacists improve efficiency, enhance patient care, and strengthen advocacy through real-world usage insights.
Custom Drug Templates: A Productivity Boost for Compounding Pharmacies
Save time on repetitive data entry with Custom Drugs. Compounding pharmacies and pharmacists who regularly prescribe specialty medications can now save their go-to formulations and apply them to any MAPflow assessment with a single click, shared across the whole pharmacy team.
Celebrating the Women Who Lead MAPflow
This International Women's Day, we're spotlighting the women who lead MAPflow forward. From our founders to our team members, hear their stories on what it means to be a woman in leadership, a woman in pharmacy, and a woman forging her own path in an evolving field.
The Heart of Ayr: Honouring Patrick MacNeil and MacNeil & Dodd Pharmacy
Step into the heart of Ayr, Ontario, to meet Patrick MacNeil, the inaugural recipient of MAPflow’s Community Pillar Award. From sponsoring local sports for 30 years to mentoring the next generation of pharmacists, Patrick and the team at MacNeil & Dodd Pharmacy define excellence in patient care.
Total Health Pharmacy Partners with MAPflow to Enhance Minor Ailment Services Across Ontario
We're excited to announce our partnership with Total Health Pharmacy, bringing MAPflow's clinical decision support platform to independently owned community pharmacies across Ontario. Starting March 1, 2026, this collaboration will enhance services and empower pharmacists to deliver more efficient, patient-centred care.
MAPflow Incident Reporting: Affordable, Compliant, and Built for Pharmacy Teams
MAPflow's incident reporting platform delivers full pharmacy compliance, including alignment with OCP's AIMS Incident Management criteria, at competitive, accessible pricing. The platform includes built-in CQI tools, ISMP Canada integration, and robust data protection.
5 Low-Cost Ways to Get More Patients Using Your Pharmacy Services in 2026
Pharmacies offer expanded services like minor ailment prescribing, immunizations, and chronic disease management, but many patients still don't know what's available. This guide presents five budget-friendly marketing strategies to boost patient awareness
Ontario Pharmacies: Get 50% Off Your Digital Modernization
Ontario pharmacies can access 50% funding for digital modernization through the Ontario Retail Modernization Project Grant. The grant covers up to $5,000 per location for eligible technology costs, including new MAPflow subscriptions for minor ailments assessments.
Nova Scotia Common Ailment Expansion: MAPflow's Province-Specific Platform Was Ready Day One
On February 2, 2026, Nova Scotia expanded its common ailment program from 4 to 30+ conditions, increasing reimbursement to $28.50 per assessment. But with 7x more conditions came new billing PINs, surging patient demand, and operational complexity. MAPflow didn't wait, our platform was updated the same day with all NS-specific billing codes, clinical algorithms, and regulatory requirements. No delays, no gaps, just day-one readiness for Nova Scotia pharmacists.
New Year, New Pharmacy
The practice of pharmacy is constantly evolving, and this statement has been true for decades. Pharmacy professionals must continuously adapt to keep up with the changing environment, so why not use the motivation of the new year to self-reflect and set new goals for yourself?
Three Years of Partnership: MAPflow and the Ontario Pharmacists Association
This year marks three years of partnership between MAPflow and the Ontario Pharmacists Association, a collaboration born alongside Ontario's 2023 scope expansion. Here's how it started, what it delivers for pharmacists, and why it's stronger than ever.
Four Partners, One Mission: Preparing PEI Pharmacies to Assess and Prescribe for Group A Strep
On December 2, 2025, MAPflow joined PEIPhA, the PEI Department of Health and Wellness, the PEI College of Pharmacy, and Abbott for the PEI Pharmacy Town Hall. Here's how four partners aligned to bring Group A Strep assessment into pharmacist scope under Pharmacy Plus PEI.
Three Years of Impact: MAPflow and the Future of Pharmacy Care
Celebrating 3 years of MAPflow: How 2,000+ pharmacies and 3,500+ professionals transformed Canadian healthcare with 250,000+ patient consultations and 97.8% resolution rates.
Introducing the New Service Summary: Your Hub for Completed Assessment
We're excited to announce a major improvement to MAPflow that will save you time and streamline your workflow after completing patient assessments. Say hello to the Service Summary page - your new one-stop destination for everything you need after an assessment.
PharmaBest Partners with MAPflow to Enhance Minor Ailment Services Across Ontario
PharmaBest, a network of independently owned community pharmacies across Ontario, has partnered with MAPflow to implement Canada's leading clinical decision support platform across ten of its locations. This collaboration will enhance minor ailment assessment services and streamline pharmacist workflow while maintaining the personalized care that defines community pharmacy.
From Student Rotation to Clinical Developer & Growth Strategist: Mark's Journey with MAPflow
Discover how Mark's innovative student rotation at MAPflow broke the mould, leading him to return as our Clinical Developer & Growth Strategist. Learn how he's using his clinical and development skills to shape the future of pharmacy practice and patient care with our team.
MAPflow CEO Dr. Nardine Nakhla Named 2025 Canada's Most Powerful Women: Top 100 Award Winner
MAPflow CEO and co-founder Dr. Nardine Nakhla wins WXN's 2025 Canada's Most Powerful Women: Top 100 Award, recognizing transformative leadership and innovation empowering 3,500+ pharmacy professionals and enabling 250,000+ patient consultations nationwide.
The Hidden Revenue Opportunity Independent Pharmacies Are Missing
Unlock hemorrhoid management revenue for independent pharmacies. Learn how clinical services and systematic patient assessments can drive sustainable pharmacy business growth.
Future-Proof Your Pharmacy with Advanced Clinical Tools
The pharmacy landscape is changing fast. Independent owners need efficient clinical tools to compete with chains and maximize every opportunity.
MAPflow Now Supports Chronic Disease Management
As the scope of pharmacy practice continues to expand across Canada, pharmacists are taking on increasingly significant roles within the healthcare system. In some provinces, chronic disease management is already part of the pharmacist’s scope, either as part of collaborative practice agreements or as fully independent practitioners, though often limited to a specific set of conditions.
MAPflow on the Move: Highlights from Our Cross-Canada Journey
Over the past few months, MAPflow has been coast to coast, connecting with pharmacy communities across Canada.
From Assessment to Delivery – Streamlining Care Through MAPflow & MedsOnWheels Integration
MAPflow users can now benefit from enhanced pharmacy delivery capabilities thanks to an innovative integration with MedsOnWheels. This partnership places on-demand delivery services directly at pharmacists' fingertips within the MAPflow platform.
Introducing MAPflow Version 2.9: Enhanced Workflows and Smarter Clinical Tools
This update brings significant improvements to your clinical workflow, enhanced patient documentation capabilities, and important refinements that make your daily pharmacy operations even more efficient.
How to offer the Non-Insured Health Benefits (NIHB) program in your pharmacy
Q&A with pharmacist and advocate for Indigenous health, Melanie Cann, on the Non-Insured Health Benefits (NIHB) program in pharmacies.
Maximize the Impact of MAPflow with MedEssist!
Find out the details of MAPflow and MedEssist's integration and special promotion!
Streamline and save time with the MAPflow x Fillware Rx Integration!
You asked, we answered: we’re so pleased to share that the MAPflow x Fillware Rx integration is now live!
Exciting Updates: MAPflow Just Got Even Better with Version 2.8!
Our development team has been hard at work, and we’re thrilled to introduce four powerful new features designed to simplify your workflow, enhance patient engagement, and boost overall efficiency.
The MAPflow Story
From vision to reality: How MAPflow revolutionized minor ailment services in Canadian pharmacies by providing a comprehensive, regulation-compliant platform for pharmacists.
Pharmacy Appreciation Month: Honouring Three Outstanding Pharmacy Leaders
Last month, we had the privilege of spotlighting three outstanding pharmacy leaders who are making a real difference. Whether it's through driving innovation, improving patient care, or advocating for the profession, these individuals exemplify the best of pharmacy.
Available Coast to Coast Across Canada
Our commitment to delivering province-specific healthcare workflow solutions continues to expand as we implement tailored algorithms for each region's unique requirements.
Day in the Life: How This Pharmacy Manager Transformed His Workflow with MAPflow
Andrew Savo, HBSc, PharmD, RPh is a pharmacist and pharmacy manager at Lefroy Pharmacy in Innisfil, Ontario. Here’s a snapshot of a day in his life at the pharmacy, as he walks us through how MAPflow helps him save valuable time and provide better patient care.
New Ailments Coming Soon in Ontario — Get Prepared with MAPflow
We’re expecting a set of 14 additional minor ailments to come into effect for Ontario pharmacists in the coming months, and we’re working hard to make the transition seamless for you.
Welcome, MAPflow Patients!
If you have had medications prescribed by a pharmacist, then you may have seen “MAPflow” pop up in your inbox — or you may just be curious about how your pharmacy team is expanding their minor ailment prescribing services.
Accelerating Clinical Services: Strategic Planning Guide for Pharmacy Success in 2025
In this guide, we’ll explore how you can strategically transform your pharmacy practice in 2025 using MAPflow.
Feature Spotlight: Patient-Directed Follow-Up
Transform your pharmacy’s follow-up game with our Patient-Directed Follow-Up feature, available only with the per-pharmacy subscription.
Our Commitment to Security at MAPflow
At MAPflow, protecting your health information is our highest priority. We understand the sensitive nature of patient data and have implemented comprehensive security measures that meet or exceed industry standards for healthcare data protection.
Why Switch to the Per-Pharmacy Subscription Model?
Looking to transform your pharmacy’s workflow? Our per-pharmacy subscription model gives your entire team unlimited access to MAPflow’s powerful features – all at one simple, cost-effective price.
Prince Edward Island Pharmacists’ Association Launches Game-Changing Partnership with MAPflow
The Prince Edward Island Pharmacists' Association (PEIPhA) is proud to announce an exciting new partnership with MAPflow that will revolutionize how Island pharmacy teams deliver healthcare services.
MAPflow Launches in Québec!
Empowering pharmacy teams with bilingual, tailored support.
All you need to know about MAPflow's new per-pharmacy subscription
Announcing the launch of MAPflow’s per-pharmacy subscription!
Enhancing Pharmacy Practice with MAPflow’s OTC Consult Arm
We recently reached a major milestone with the launch of our brand-new OTC Consult arm, bringing you groundbreaking algorithms for over-the-counter consultations!
Renewing and Upgrading Your MAPflow Subscription
Learn how to renew and upgrade your MAPflow subscription for the 2025 year — and learn about our loyalty pricing program!
MAPflow Version 2.5 is Now Live!
This software update (Version 2.5) is packed with new features, additional and updated clinical algorithms, full French support, as well as workflow improvements designed to streamline your practice and elevate patient care.
Level up your pharmacy practice with our new “Other Services” feature!
The new “Other Services” feature helps your team easily identify candidates for vaccinations and medschecks.
Feature Spotlight: The Patient Import Feature
You asked, we listened — MAPflow now allows you to bulk import patient information from your pharmacy management software.
MAPflow releases four new clinical algorithms
Algorithms for contraception, emergency contraception, shingles (herpes zoster), and urticaria now available in some provinces.
MAPflow launches software update with several new features
Explore new features including e-Signatures, eligibility criteria, self-removal from a pharmacy, prominent PINs, and more.
New Brunswick Pharmacists’ Association Partners with MAPflow to Offer New Minor Ailments Program
New Brunswick Pharmacists’ Association (NBPA) is pleased to announce a newly established partnership with MAPflow, available exclusively to Association members.
Introducing our latest innovation: Contraception Prescribing Algorithm now available!
Learn about our cutting-edge general contraception prescribing algorithm designed to seamlessly integrate into pharmacists’ scope of practice.
What's new with MAPflow PRO?
Learn all about the new features of MAPflow PRO!
MAPflow launches MAPflow PRO and STANDARD mode
Learn about the new features in MAPflow PRO and STANDARD mode that make minor ailment assessment and prescribing more efficient.
MAPflow releases update for virtual minor ailment assessments
MAPflow releases updates in response to Ontario Ministry of Health’s change allowing pharmacists in rural pharmacies the opportunity to conduct virtual minor ailment assessments remotely when on-site staffing is limited.
Oseltamivir prescribing algorithm coming soon to MAPflow
MAPflow released an Oseltamivir (Tamiflu) algorithm, in response to the Ontario government regulation authorizing pharmacist to provide further vaccination and treatment options for COVID-19, influenza and Respiratory Syncytial Virus (RSV).
Pharmacists serving underserved communities with MAPflow
Pharmacist-led team helping underserved communities with new minor ailment assessments and prescribing
MAPflow and the Canadian Pharmacists Association announce partnership
Pharmacists providing minor ailment assessment and prescribing services now have the connection of two powerful resources, MAPflow and Canadian Pharmacists Association (CPhA), in their toolkit.
MAPflow launches in BC for minor ailment assessing and prescribing
MAPflow launches in BC as a new software tool to aid pharmacists in assessing and prescribing minor ailments.
MAPflow now available to Ontario pharmacy schools
MAPflow's student version allows pharmacy students to access to minor ailment algorithms, to complete minor ailment assessments, to document cases, and to select treatment plans and to simulate follow ups.