Question 1

What conditions can BC pharmacists prescribe for using MAPflow?

Accepted Answer

BC pharmacists are authorized to independently prescribe for a wide range of minor ailments under the Health Professions Act and CPBC bylaws. MAPflow includes province-specific algorithms for conditions such as urinary tract infections, skin conditions, allergic rhinitis, oral contraceptives, smoking cessation, and more. The platform is updated as CPBC expands prescribing authority.

Question 2

Does MAPflow support PharmaCare billing for pharmacist prescribing services?

Accepted Answer

Yes. MAPflow automatically generates the appropriate PharmaCare billing codes for each clinical service. This reduces administrative burden, minimizes claim errors, and ensures your pharmacy captures every eligible service — without requiring pharmacists to manually look up billing codes.

Question 3

How does MAPflow align with CPBC documentation requirements?

Accepted Answer

MAPflow's clinical documentation module is designed to meet CPBC standards. Each consultation generates a structured SOAP note that captures the patient's presenting complaint, clinical assessment, prescribing rationale, and follow-up plan. Records are stored in Canada, encrypted at rest and in transit, and are available for CPBC audits on demand.

Question 4

Does MAPflow support CIRCL incident reporting for BC pharmacies?

Accepted Answer

Yes. MAPflow's incident reporting platform is built for CPBC's CIRCL (Continuous Improvement, Reporting, Collaborating, and Learning) initiative. CIRCL goes beyond traditional compliance reporting — it emphasizes continuous improvement and a safety culture where staff feel safe reporting without fear of punishment. MAPflow helps BC pharmacy teams document near-misses and adverse events, complete root cause analyses, and implement corrective actions. It then generates the compliance reports CPBC auditors look for: number of incidents submitted, incident types, time to resolution, RCA documentation, corrective actions taken, and improvement outcome data — demonstrating your pharmacy's commitment to patient safety and CQI.

Question 5

Can MAPflow integrate with our pharmacy management system?

Accepted Answer

Yes. MAPflow currently integrates with multiple pharmacy management systems including Fillware and Box Labs, with more integrations in development. Step-by-step tutorials for each integration are available in MAPflow Academy.

Question 6

Is MAPflow being used by pharmacies in BC?

Accepted Answer

Yes. MAPflow is used by pharmacy teams across Canada, including in British Columbia. With over 300,000 clinical consultations completed and a 98% symptom resolution rate, MAPflow is trusted by pharmacists to support compliant, efficient clinical care.

Question 7

How long does it take to get started?

Question 8

Is patient data stored securely and in Canada?

Accepted Answer

Yes. All patient and clinical data processed through MAPflow is stored in Canada and is PIPEDA-compliant. We never transfer patient data outside of Canada, and all data is encrypted in transit and at rest. MAPflow undergoes regular security reviews to maintain compliance with Canadian privacy legislation.