Frequently Asked Questions

Upgrading to the per-pharmacy plan is easy and takes less than five minutes. Follow these simple instructions in MAPflow Academy.

You can change your password from inside the app or using your email if you’ve been logged out. Follow these simple instructions in MAPflow Academy.

Yes. If you have more than three pharmacy locations, reach out to us via email to discuss bundle pricing, support@mapflow.ca.

Turning auto-renewal off/on is easy. Follow these simple instructions in MAPflow Academy.

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a patient, you have used the service.

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You will be charged on the day of purchase, and the same day each following year for subscriptions paid annually. MAPflow does offer monthly payments for our per-pharmacy model, on an annual contract. In this case, you would be charged the same day each month.

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After paying for MAPflow through the Ontario Pharmacists Association (OPA), you will receive a unique activation code and instructions via email from the MAPflow team within 48 hours. If you cannot find this email, please check your junk or spam folder. Additionally, you may reach out to us for support.

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MAPflow will automatically send you a copy of all invoices. Be sure to check the email you used to register for MAPflow. If you’re unable to locate an invoice, you can reach out to our team via email, support@mapflow.ca.

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MAPflow's per-pharmacy model covers unlimited users at a single location, all for a highly competitive flat fee. To learn more about our pricing and subscriptions, visit our pricing page. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy. If you need support, reach out via email at support@mapflow.ca

MAPflow offers two kinds of subscriptions. MAPflow's individual subscription is limited to one pharmacist and is not to be shared. Each subscription is linked to the user’s license. This subscription is best for relief pharmacists. MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

Any pharmacist can be the MAPflow Administrator of a pharmacy, even with an individual subscription. Simply add your pharmacy to your account. For step by step instructions, visit MAPflow Academy.

If you do not receive your verification email during registration, please check junk or spam. If you are still unable to locate it, contact us here: support@mapflow.ca

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a real patient, you have used the service. If you are purchasing a full pharmacy subscription, and would like to cancel your individual subscription, you may be eligible for a partial refund. Reach out to us via email support@mapflow.ca

Use your own email address when registering for MAPflow and not the pharmacy’s email address.

MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

MAPflow's per-pharmacy subscription covers every user at a pharmacy location for a flat fee. This subscription, designed for pharmacies, gives you access to exclusive features such as automated follow-up, PMS integration, eFax and more. It also offers role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

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Your per-pharmacy subscription covers everyone at a single pharmacy location, for one flat fee. That means your team doesn't need to purchase their own subscription, you just need to invite them to join you. MAPflow lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. To learn more, visit MAPflow Academy.

Upgrading to a per-pharmacy subscription is easy. Your account login won't change, you simply add a new subscription to your account. You can then turn off auto-renewal on your individual account if you do not wish to keep it. For steps on how to upgrade, visit MAPflow Academy.