Frequently Asked Questions

Yes! MAPflow's incident reporting platform fully meets the Ontario College of Pharmacists' (OCP) AIMS Incident Management Platform Criteria and the College of Pharmacists of British Columbia's (CPBC) incident reporting requirements. Our module is fully compliant, streamlined, and affordable. In partnership with ISMP Canada, MAPflow utilizes the Medication Safety Self-Assessment (MSSA) to fulfill the Safety Self-Assessment requirement. Current MAPflow users receive reduced pricing on already competitive rates. This exclusive discount is our way of rewarding your partnership and ensuring you get the best value available.

As a proudly Canadian company, MAPflow is fully available in both English and French. Visit MAPflow Academy to learn how to change your language preference.

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In response to your feedback and needs, we've introduced two modes in MAPflow: PRO for experienced pharmacists who are confident with minor ailment assessments and need to prioritize efficiency, and STANDARD for a broader audience with varying expertise levels. Read our blog to learn more about each assesment mode.

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The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

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On average, MAPflow users save 15 minutes per assessment. Each dynamic assessment takes you through a series of questions following the Pharmacists’ Patient Care Process (PPCP).

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When completing a minor ailment assessment, simply select "Patient Directed" as your follow-up method — you can also change this after the fact if needed. On the follow-up date, MAPflow automatically sends your patient a text or email containing a link to a secure follow-up form they complete at their convenience. If any issues are detected in their responses, MAPflow instantly notifies you and flags them in the follow-up report for your review and action. No phone calls, no manual tracking, no chasing — the entire follow-up process is automated while keeping you in control of patient safety. For per-pharmacy subscribers, this works alongside patient-directed intake, which lets you send patients a secure link to complete their own demographic information before the assessment even begins — so both ends of the care journey can be delegated to the patient, freeing up significant time for your team.

Yes! Our patient intake feature means you can send a secure link via email or SMS and let patients fill out their own demographic details at their convenience.

MAPflow automates 100% of the documentation, and we ensure it’s province-specific. This includes the prescription, primary care provider notification, patient report, and pharmacy assessment record. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed. To learn more about role based access for roles such as pharmacy technicians, visit MAPflow Academy.

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Yes! The MAPflow dashboard provides a comprehensive overview of your pharmacy's Key Performance Indicators (KPIs) at a glance. Choose your preferred time frame to track essential metrics, including patient count, assessments completed, referrals made, products prescribed, conditions evaluated, services delivered, and more. Strategic goal setting is at the heart of every successful pharmacy practice transformation. By adopting a structured framework for setting and achieving goals — and using the MAPflow dashboard to easily track and measure your progress — you can ensure that your team is aligned, motivated, and focused on delivering exceptional patient care while meeting business objectives.

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Yes. Pharmacies using MAPflow can see up to 10x growth in clinical service revenue. MAPflow drives revenue growth in several ways: it reduces the time per assessment, enabling more patient interactions per shift; it supports a broader range of billable services including minor ailments, OTC consultations, chronic disease management, and more. and its patient intake and follow-up automation reduces the administrative burden that otherwise limits volume. The MAPflow dashboard also tracks KPIs including services delivered, conditions evaluated, and revenue metrics, giving pharmacy owners the data they need to set and hit growth targets.

Travel health is coming to MAPflow. We are currently developing a travel health pathway, including a medical directive workflow, with a goal of launching by end of Q3 2026. Sign up to be the first to hear when it's available.

Medication reviews are currently in development and coming to MAPflow soon. Sign up for our newsletter to be the first to hear when this feature launches.